Here at Buyline, we believe that everyone, no matter their situation, deserves the very best customer experience. That’s why we are extremely excited and proud to announce that we are now working with Relay UK.
What is Relay UK?
Relay UK is a fantastic relay service that offers a free app which allows people who are deaf, hard-of-hearing and speech-impaired to communicate with hearing people over the phone.
Why Relay UK is good for businesses
Relay UK is brilliant for businesses as it helps you connect to a new audience. With over 12 million people affected by hearing loss, that’s 12 million potential customers who would have difficulties calling your business and trying to purchase any of your products or services.
Some history of relay services in the UK
Since 1992, people have been using the UK’s national relay service when it was known as TypeTalk. During this time, TypeTalk was only available to textphone users as this was the only technology available at that time. However, in 2012, Ofcom decided that it was time for the UK to have a new and improved service that people could use on their smartphones, tablets and computers.
In 2014, BT launched the Next Generation Text service, which is now called Relay UK, and they run the service for all UK landline and mobile phone providers.
How to download the app
To download the app, all you need to do is search for ‘Relay UK’ in the Apple App Store or on Google Play. Once downloaded, you will need to link your mobile phone number to it. When linked, tell the app if you will be typing and reading or speaking and reading.
How does the app work?
The Relay UK app works in six simple steps.
Step One: The deaf or speech-impaired person types or talks via the app, which is received by a Relay Assistant.
Step Two: The Relay Assistant will then communicate the message to the business.
Step Three: The business will listen to the message from the Relay Assistant.
Step Four: The business will then reply back to the Relay Assistant.
Step Five: The Relay Assistant will then type out the business reply to the person who is deaf or speech impaired.
Step Six: The deaf or speech-impaired person reads the message, and the whole process starts again.
To learn more about this fantastic service, please visit the link below: